Bharatgas Customer Care

Bharatgas Customer Care Toll-free Number – 1800 22 4344

All India Numbers: 

• 1906 (Emergency Gas Leakage Complaints)

• 7718012345 (IVRS 24*7)

• 7715012345 (IVRS 24*7)

Bharatgas SmartLine

Bharatgas emphasizes that consumers and their satisfaction is integral to the company’s activities. Consumer emphasis is one of the core principles of the brand. The company works with a mission to create and offer a range of goods and services that make life simpler for their customers. For the same goal, they have launched BPCL Customer Care SmartLine (1800 22 4344), a single window network for registering your questions, ideas, reviews and comments on any of Bharatgas products or services.

SmartLine is the all-India customer touch point across four marketing SBUs, i.e. Retail (Petrol Pump), LPG, Lubes, I&C, Aviation. SmartLine also operates as a 24x7 Emergency Helpline (Gas Leakage) to provide immediate assistance. The toll-free number serves as a direct link between customers and field staff through whom customers can communicate with BPCL at any time. The system is configured in such a way that an SMS / Email confirmation is triggered at the time of registration and successful completion of the customer interaction.

The BPCL SmartLine, 1800-22-4344, will work to establish a new level for customer satisfaction as intended. It will include a real-time measurement of the company’s quality levels across cities and across all of customer touch points. Bharat Petroleum will ensure that the company’s employees and processes will live up to the BPCL SmartLine "Ek Call Sab Solve" tag line.

1906 – Gas Leak Emergency Helpline

It is one of the most important and urgent grievances that needs immediate attention. Consumers should call Bharatgas for immediate assistance if they detect a gas leak. Such concerns ought to be answered promptly in order to prevent any disasters. Here is the process for reporting a gas leak with Bharatgas;

• Dial the All India Helpline Number 1906 for immediate assistance for gas leaks. This number works round the clock and immediate assistance shall be provided.
• You can also call your distributor and they will send help immediately. 
• You can also call the BPCL Smartline at 1800-22-4344 for immediate assistance with gas leaks.

Precautions to follow if you doubt a gas leak: 

• The most important thing is not to panic. First, switch off the pressure regulator switch.
• Switch off all fires in the kitchen (including agarbattis and diyas)
• Increase ventilation in the kitchen by opening all the doors and windows
• Do not light a match or operate any electrical switches (including the key switch)
• Contact the emergency line or the distributor immediately

Other ways to contact Bharatgas Customer Support

Aside from gas leakage, customers can experience a range of other problems and would like to submit a report to the organization regarding them. They are always welcome to provide valuable feedback to enhance every quality or service offered by the organization. Here are a few ways to stay in touch with Bharatgas Customer Service.

Via your Distributor

• Your distributor is your first point of contact with the company. 
• You can call them on their phone number dedicated for complaints and feedback and register your grievance.
• You can walk in to their office premises during working hours and register your complaint with the respective authority.
• The address and phone numbers of your nearest distributors can be found on the ebharatgas portal.

Via the Regional Head Office of Bharatgas

If you feel that your grievance has not been handled diligently by the distributor, you can contact the regional head office of Bharatgas.

Registering your Complaints / Feedback Online

Consumers also have the option to register their complaints / feedback online. They can log on to the ebharatgas portal to register their grievances.

• Visit the ebharatgas portal.
• On the top menu bar select Contact Us and then choose ‘Talk to Us’. 
• It will take you to a LPG Interaction Registration form. 
• Here, you will be required to fill in details like your mobile number, LPG ID, State or district details, distributor details and LPG Consumer number.
• You can then select the kind of interaction you want to register here. The options given are – Complaint, Query, Suggestion, Reminder, Appreciation
• The concerned authorities will go through your registered interaction and provide appropriate resolution or response.

FAQs on Bharatgas Customer Care

End Note

Having a strong customer support department is important for any organisation. Bharatgas introduced online operations way before in the 2000s to provide advanced customer support to all its consumers. It has been a pioneer in setting up customer friendly processes and services.