Bank Of Maharashtra Personal Loan Customer Care

What is Bank of Maharashtra Personal Loan Customer Care Number?

Customers can contact the customer care service of Bank of Maharashtra through various channels. The details of the same are given below.

• Toll free numbers – 1800 233 4526 / 1800 102 2636
• Landline numbers – 020 24480797 / 24504117 / 24504118
• Email – mahaconnect[at]mahabank[dot]co[dot]in

Customer care of Bank of Maharashtra is equipped to handle all the queries related to personal loans and to give any information about the same like the interest rates, eligibility, documents required, maximum loan that can be availed, etc.

The bank also has Internet Banking services for the customers to perform their transactions on the go and have all the information/help that the customers may require regarding their day to day banking. Customers can contact the bank customer care helpdesk available 24x7 for internet banking related issues or queries in the following manner

SMS-based support : For Internet Banking Activation SMS ACTV to 9223181818
For Other Internet Banking related assistance SMS ASSIST to 9223181818

Phone Numbers      : Toll free Numbers - 1800 233 4526 / 1800 102 2636

Landline Numbers - 020 48527200

Email id                     : mahaconnect[at]mahabank[dot]co[dot]in

The customer care email id for the customers to report any issues/ complaints/ grievances is,

•  hocomplaints[at]mahabank[dot]co[dot]in
• cmcustomerservice[at]mahabank[dot]co[dot]in

The bank also has separate customer care channels for NRI customers to contact the bank. The details of the same are,

For FOREX related queries,

Bank of Maharashtra
Treasury & International Banking Division
Apeejay House, 1st Floor, 130 Dr V B Gandhi Marg,
Fort, Mumbai-400 001 Mumbai INDIA
Phone: 022 22780316/17

Email : fxhelpdesk[at]mahabank[dot]co[dot]in / 

nri[dot]ibd[at]mahabank[dot]co[dot]in

For NRI deposit related queries

Bank of Maharashtra
NRI Cell,
Deccan Gymkhana Branch,
Pawar Building, 1257
J.M. Road, Pune-411 004

Phone: 020 25530081

Email : nricell3[at]mahabank[dot]co[dot]in

The customers can also contact the bank at its Head Office at the following address and telephone numbers.

Address – Bank of Maharashtra

    Central Office, ‘Lokmangal’

    1501, Shivajinagar

    Pune – 411005

Telephone No – 020 - 25532731, 733, 734, 735, 736

020 – 25532728

020 – 25514501-12

020 – 25513781

The customers can also contact the Functional Heads regarding the retail loans and minority/SC/ST/Women banking at the following contact points

Contact point/personnel – Chief Manager, Minority & Retail

Address – ‘Lokmangal’

    Shivajinagar

    Head Office

          Pune – 411005

Telephone No. – 020 – 25530269/020 25532731/35. Extn. 426

Email – retail_credit[at]mahabank[dot]co[dot]in

What is Personal Loan?

Personal Loans are the quickest and easiest loans that a customer can procure for his/her immediate financial needs. These loans are usually without any collateral and with minimum documentation.

Bank of Maharashtra Personal Loan Details

Bank of Maharashtra offers easy personal loans to its customers, for a maximum period of 5 years, for any kind of purpose as long as it does not involve speculation. The details of personal loans offered by Bank of Maharashtra are as follows.

Eligibility –

• The bank has a detailed list of criteria to determine the eligibility of the applicant seeking a personal loan.
• The applicant has to be between the age of 21 years and 60 years (at the time of maturity of the loan)
• The applicant has to have a minimum income of Rs. 3,00,000 (ITR return of Form 16 of the previous 2 years has to be provided along with the application)
• The employees of Central/State Government, Public Sector Units, Joint Stock Companies, Government Educational Institutions, and Government aided Educational Institutions. Employees of Corporates, Public Limited, and Private Limited Companies/MNCs are also eligible for securing a personal loan from the bank provided such employees should have a salary account with the bank, and such company or MNCs have to be listed, operational and profit-making entity.
• The applicant has to have a salary account with the Bank and should not shift the same without getting clearance for the same. If the applicant has a new salary account with the bank, such an account has to reflect a credit of a minimum of 3 month’s salary for the applicant to be eligible for a personal loan.

Amount of loan to be sanctioned – 

• The amount of loan that can be sanctioned depends upon the gross annual income of the applicant as per the latest income tax return or Form 16. The details of the range of gross annual income and the amount of maximum loan that can be availed thereof can be found on the bank’s official website.
• The amount of loan that can be sanctioned is the lower of the maximum loan that can be issued or 10 times the gross monthly income of the applicant.
• Rate of Interest on the personal loans offered by Bank of Maharashtra ranges from 10.85% to 11.85% depending on the credit score of the applicant.
• Bank also charges a processing fee and a documentation fee for every application.

There are also other requirements and features of the personal loans offered by the bank like documents required, forms to be filled, guarantor requirements, hidden charges, etc., the details of which can be found on the bank’s official website as well as through the customer care service of the bank.

Grievance Redressal

The customer care service of the bank is the first point of approach for the customers to raise any concerns or complaints or get any information regarding the personal loans offered by the bank. The bank has three levels of escalation of the complaints raised by a customer.

• At the initiation of the complaint, the issue is first referred to the Branch Manager for immediate redressal.
• If at the previous stage the matter remains unresolved, it is taken to the concerned Zonal head as appointed by the bank

The bank has over 30 zonal offices and their contact details for the same are available at the bank’s website. The contact details of some of the key Zonal offices are mentioned here.

At the later stage, if the matter is still unresolved or the customer has not received a satisfactory response, it is then referred to the Bank’s Principal Nodal Officer at the Head Office designated to deal with the customer’s complaints or grievances.

Chief Nodal Officer

General Manager

Resource Planning,

Bank of Maharashtra,

Head Office,

‘Lokmangal’

1501, Shivajinagar,

Pune – 411005

Tel – 020 25614400

Email – gmrespln[at]mahabank[dot]co[dot]in

Nodal Officer for Public Grievance

Assistant General Manager,

Customer Services,

Bank of Maharashtra,

Head Office,

‘Lokmangal’

1501, Shivajinagar,

Pune – 411005

Tel - 020 25614259

Email – cmcustomerservice[at]mahabank[dot]co[dot]in

Customers also have a few other channels to address their grievances if the above channels cannot offer them a resolution or a satisfactory response. They can further contact the Chairman and Managing Director of the Bank for the same. Moreover, the aggrieved customer can also contact the following offices to address his/her unresolved issues if the reply from the Bank is unsatisfactory,

• The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006
• Directorate of Public Grievances, Government of India, Cabinet Secretariat, Sansad Marg, New Delhi.
• The District Consumer Forum under Consumer Protection Act, 1985.

The Bank also observes a “Customer’s Day” across all its branches on the 15th day of every month in order to provide a chance to the customers to address their complaints or grievances or give their feedback. If 15th is a holiday, the “Customer’s Day” is observed on the previous working day.

About Bank of Maharashtra

Bank of Maharashtra is a major public sector bank incorporated in the year 1935 with Government holding of more than 85%. The bank has a huge network of more than 1850 branches which is the highest network of branches of any public sector bank in Maharashtra and about 15 million customers all over the country.

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