Bank Of Maharashtra Home Loan Customer Care

About Bank of Maharashtra

Bank of Maharashtra was set up in 1935 in Pune. It is a public-sector bank with the Government of India holding the majority stake of approximately 87%. It has over 1900 branches and provides a range of retail and corporate banking services including credit cards, deposits and loans, insurance, corporate banking, securities among others. Serving over 15 million customers, Bank of Maharashtra has the largest network of branches by any public sector bank in India.

Bank of Maharashtra Customer Care

Bank of Maharashtra has set up an efficient customer care department to handle the grievances, queries and complaints of the customers. Through e-mails, voice, net banking, helpdesk, calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest Bank of Maharashtra branch and their queries clarified.

What is a Home Loan?

Home loan is offered to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

Bank of Maharashtra Home Loan Customer Care

Bank of Maharashtra home loan customer care team answer customers’ queries related to interest rate, loan tenure, repayment options, etc. The customers can get their grievances related to home loan addressed quickly through various channels.

Email: Email communication offers quick response from the customer support team or functional heads of the bank. You can just contact send an email regarding a home loan query and get immediate answers from the bank. You can send all your home loan queries at mahaconnect[at]mahabank[dot]co[dot]in.

Net Banking: If you are an existing customer of Bank of Maharashtra, you can just login your account and apply for a home loan or raise any queries related to it.

Post: If you are unfamiliar with emails, calls or net banking, you can send your general enquiries via post. Following is the address of the head office of Bank of Maharashtra.

Bank of Maharashtra 
Central Office,

Lokmangal, 
1501, Shivajinagar,

Pune-411005

Bank of Maharashtra Grievance Redressal Procedure

Like every other bank, Bank of Maharashtra has a grievance redressal mechanism to deal with customer’s grievance on various services. The follows a step by procedure to handle all the grievances.

Step 1: Branches

You can just walk into any branch of Bank of Maharashtra and raise your grievance and get it redressed. There are complaint box and form available at the branches for you to fill in an and raise your concerns. You will be receiving a feedback within a week.

Step 2: Regional Office

If you do not receive any feedback within a week, you can escalate the issue at the regional office of Bank of Maharashtra. The customer service committee at the regional office will address your concerns within 2 weeks.

Step 3: Central Office

If the response from the above step is not satisfactory, you can raise the issue at the central office of Bank of Maharashtra. The Nodal Officer or any other functional head will respond to your query. You will receive a solution within 2 weeks.

Step 4: Banking Ombudsman

If the bank is not able to provide you a solution with its internal grievance redressal procedure, you can escalate the issue with the Banking ombudsman appointed by the Reserve Bank of India.

Zonal Offices of Bank of Maharashtra

Following are the zonal office of addresses of Bank of Maharashtra located in major cities of the country.

Customer care numbers aid you in getting your queries resolved, help quicken process and gives you direct access to your bank and the status of your Home loan and other credit products offered by Bank of Maharashtra, you can alternatively contact them in person through the various zonal offices or write to via email.