Bank Of Maharashtra Credit Card Customer Care

BOM credit card customer care

Bank of Maharashtra toll free number: 1800-233-4526 / 1800-102-2636

Bank of Maharashtra is one of the oldest banks of the country with a variety of products and services available for its huge customer base. These products include many types of loans (education, personal, agricultural, MSME), products and services catering specifically to the NRI customers and Oversees Corporate Bodies and digital banking. The Bank offers credit cards to its customers that co-branded with the State Bank of India. This enables the customers to get in touch with the dedicated customer care services of both the Bank of Maharashtra as well as State Bank of India.

What is the Toll free Customer Care Number?

The customers can register their complaints or any queries or give their valuable feedback by connecting to the toll-free customer care numbers which are available 24x7. The toll-free numbers in this regard are,

• 1800 233 4526
• 1800 102 2636

The customers having credit card related queries can also contact the customer care of State Bank of India as the cards are co-branded with SBI. The toll-free number for the same is 1860 180 1290.

The customers can also email their credit card related queries on the following email id, credit card cell[at]mahabank[dot]co[dot]in

The Bank of Maharashtra also provides for hotlisting of the cards. Hotlisting a card is in case of loss or theft or misuse of the card. The customers can contact the following number available for such scenario – 1860 180 1290

The customers can avail the use of the toll-free numbers mentioned above (1800 233 4526/1800 102 2636) for any queries related to their credit card or for any other general query like account balance inquiry, net banking or mobile banking query and so on.

What are the customer care numbers for NRI customers?

The Bank, although it has many products and services catering to the NRI customers and Overseas Corporate Bodies, does not have a customer care number that is specifically for such customers. The international customers can call on the customer care numbers 1800 233 4526 or 180010 2636 to get their issues resolved. Alternatively, international customers can also contact the customer care service of SBI dedicated to its international customers. This can be done as the credit cards offered by Bank of Maharashtra are co-branded by SBI. The customers can connect the official website of SBI and seek more information available on international customer care numbers on its customer care page.

ATM / Debit Card customer care numbers

The Bank has a dedicated customer care helpline solely for the purpose of resolving any queries or reporting any issues faced by the customers with respect to its ATM services. The customers can call on these numbers any time to report on any issues like cash withdrawal, ATM malfunction, or debit card issues.

Bank of Maharashtra Debit card Customer Care Numbers

The toll-free customer care numbers available 24x7 and dedicated for any ATM / Debit Card related issues are,

• 1800 233 4526
• 1800 102 2636

The customers can also connect on the landline numbers available for resolving their issues. The customers can connect them between 10.30 am – 5.30 pm on working days to address their concerns. The landline numbers available for the same are,

• 020-26104400
• 020-48527200 (Mahaseva)

Hotlisting of ATM / Debit Card

Hotlisting of the card refers to blocking of the card in the event of loss or theft or misuse of the card. The customers in such an event can call on the customer care numbers of the bank dedicated exclusively for such purpose. The customer care number available for the same is.

• 020 2700 8666

The customers are required to furnish the card number and/or account number details in order to process such requests. The customers can alternatively email their queries or requests to the Bank at the following email id cardcell_mumbai[at]mahabank[dot]co[dot]in.

What are the customer care numbers for Internet Banking services?

Internet banking is the need of the day. However, there are a lot of cases where the customers face a lot of questions and may need help with such internet banking. Bank of Maharashtra has, therefore, provided with an Internet Banking Helpdesk to address such issues and queries. The customers can use this helpdesk, available 24x7 every day, for any kind of assistance they require with their internet banking.

The channels available for such internet banking support are enlisted here.

• SMS based support

• For activation of Internet Banking services

SMS ACTV to 9223181818

• For any other assistance regarding Internet Banking

SMS ASSIST to 9223181818

• Toll-free numbers are available 24x7x365

• 1800 223 4526
• 1800 102 2636

The customers can also email their queries relating to Internet Banking on their email id, mahaconnect[at]mahabank[dot]co[dot]in

Complaints Grievances and Feedback

The customers can voice their complaints and grievances and also provide their valuable feedback in case of any issues that they face. There are three levels of escalation of the complaints raised by a customer.

• At the initiation of the complaint, the matter is first referred to as the Branch Manager for immediate redressal.
• The matter, if unresolved, is taken to the concerned Zonal head.
• The matter, if still unresolved or the customer has not received a satisfactory response, is then referred to the Bank’s Principal Nodal Officer at the Head Office who is designated to deal with the customer’s complaints or grievances. The customer has to give complete details of the issue at hand for its redressal.

The customer can further contact the Chairman and Managing Director of the Bank in the case where all the above channels of grievance redressal have been exhausted yet the issue is unresolved or the customer has not received a satisfactory answer to his/her query. The aggrieved customer can further contact the following offices to address his unresolved issues if the reply from the Bank is unsatisfactory,

• The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006
• Directorate of Public Grievances, Government of India, Cabinet Secretariat, Sansad Marg, New Delhi.
• The District Consumer Forum under Consumer Protection Act, 1985.

The Bank observes a “Customer’s Day” across all its branches on the 15th day of every month in order to provide a chance to the customers to address their complaints or grievances or give their feedback. If 15th is a holiday, the “Customer’s Day” is observed on the previous working day.

About Bank of Maharashtra

Bank of Maharashtra was registered on 16th September 1935at Pune. It is a major public sector bank with Government holding of more than 85%. As of 2016 it has a network of more than 1850 branches which is the highest network of branches of any public sector bank in Maharashtra and about 15 million customers all over the country.

Bank Of Maharashtra Credit Card Customer Care FAQS