Bank Of India Home Loan Customer Care

Bank of India 24X7 Customer Care

Bank of India has an efficient customer care centre to answer the grievances, queries and complaints of its customers. Customers can reach out to qualified executives and ask any questions they wish. They can also walk into the nearest branch of Bank of India to have their doubts cleared – both with respect to home loan and other products.

What is a home loan?

Home loans are loans offered to individuals who want to purchase or construct a house. The property that is purchased or constructed is mortgaged to the lender for the term of the loan. At the end of the term, if the loan and interest have been paid in full, the property will revert to the owner. Terms range from 5 to 30 years depending on the amount of loan and repayment capacity of the borrower. Both floating and fixed interest options are available for home loans as well as some tax benefits.

Bank of India Home Loan Customer Care Helpline

Bank of India has a knowledgeable customer care team that helps customers with their queries related to all aspects of home loan be it interest, tenure, repayment or anything else. There are many ways to contact the team.

The first and easiest method is to call the customer care number - 022-40919191, 1800-220-229. The number is available 24x7 so you need not look at the clock before calling.

Mobile Banking:

Like other banks, Bank of India too has its own mobile banking app called Bank of India Mobile. Here are the features –

• Quick and simple registration
• View all transactions
• Make payments and check balance for all accounts including loan
• View account statement / passbook
• Transfer funds via IMPS/NEFT/RTGS
• Favourite feature for all your frequent transactions
• Personalized offers for interest rate, store discounts and more
• ATM / Branch locator
• Order check book
• Track applications and service requests

This list is accurate to the best of our knowledge. If any feature is missing or you need a new feature please contact the bank authorities.

Social Media Platform

Looking at the growing popularity and increasing use of social media for business, Bank of India has launched its own page on Facebook and has a presence on other social media like Instagram and Twitter. You can follow the bank on these platforms for updates regarding bank policies and more. You can also post any questions you may have on their page.

How to Apply for Home Loan with Bank of India?

Applying for home loan with Bank of India is a simple matter of filling out the online form. If you wish to speak to a banker before filling out the form, call their customer care number or walk into the nearest branch of the bank.

Once you have applied, you will get an application number. Keep this handy for future communication and reference. Your application will be reviewed and the property you wish to purchase will be verified by a bank official. Once this is done, a banker will contact you to discuss loan amount, interest, term and other details of your loan. You may need to submit some documents such as property papers, your PAN, Aadhar and so on. Once all formalities are completed, the loan will be disbursed.

Bank of India Grievance Redressal Mechanism

Bank of India always offers the best service to their customers. Despite this if you do have a complaint, grievance, or feedback you can take advantage of their grievance redressal mechanism.

Bank of India has a grievance mechanism that functions at 3 levels – branch, zone, and head office. Complaints with respect to all services are accepted at all levels for individuals. Only 2 levels – Zonal and HO are available for corporates. All complaints are acknowledged and addressed no matter at which level they may be registered. In case branches are unable to address the complaint it will be leveraged to Zonal level and in the event it cannot be resolved at Zonal level it will be further escalated to head office. Here is the hierarchy for grievance redressal –

The branch has a full time grievance redressal officer who is available at the following addresses in various cities and states –

Chief Nodal officer for Grievance Redressal:

General Manager (Customer Excellence Branch Banking),

Head office

Star House,

C-5, G-Block,

3rd floor, West Wing,

Bandra-Kurla Complex,

Mumbai-400 051

Nodal Officer for Grievance Redressal at Head Office:

Deputy General Manager,

Customer Excellence Branch Banking Dept.,

Head Office. Star House,

C-5, G- Block,

3rd floor, East Wing,

Bandra-Kurla Complex,

Mumbai-400 051

Customer care numbers are for getting a quick resolution to your queries and problems in banking. The information provided here is correct to the best of our knowledge. It is subject to change by the bank authorities at any time.