Bank Of Baroda Home Loan Customer Care

Bank of Baroda 24x7 Customer Care

There are many ways to contact the bank to get more information or seek clarification on your queries. One of the readily available option is browsing through the FAQ section of the bank website. It has a list of frequently asked questions and its answers which will help you get immediate solution. The bank is made available round the clock with its 24x7 customer care service at 1800 22 33 44, 1800 258 44 55 or 1800 102 44 55. Missed call services, NRI specific services and fraudulent transaction services have special numbers given by the bank.

What is a home loan?

Home loan helps you plug in the financial need of purchasing or building a house. Banks offer financial assistance through home loans. The purchasing property is treated as mortgage till the time the loan is fully repaid. One can avail flexible or fixed rate of interest option on the loan. The repayment capacity is considered by the bank while sanctioning a home loan. The repayment capacity is based on the individual’s monthly disposable income. If this income is high, the loan amount will also be high. The tenure of a home loan can vary between 5 and 30 years. One can also avail tax benefits on home loan.

Bank of Baroda Home Loan Customer Care Helpline

Bank of Baroda has a dedicated section on the bank website regarding home loans. While basic information is available here, if you require more information or have queries, it can be sought from the customer care helpline options of the bank.

Missed call: You can give a missed call to 8467001111 and get a call back from the bank on your home loan queries. This is quite an easy way to get your queries answered.

Write to the Bank: Another way to get your queries resolved is to write to the bank. You can reach out the bank branch manager and get all details via email.

Locating the nearest branch: A personal consultation with the bank representative can help in clearing out all clarifications in one meeting. This is a quick way of getting your work done with the bank. You can locate the nearest bank branch with the help of the locator service available on the bank website.

How to apply for Home Loan with Bank of Baroda Bank

A home loan with Bank of Baroda can be applied with much ease and convenience. You can click on the “Apply Now” button under various schemes of home loans on the bank website. This will take you to a webpage wherein you need to enter basic details and submit. The bank personnel will respond back with a call and further course of action. You can also download the application form from the bank website and submit it personally at the nearest bank branch.

One must get their loan eligibility checked before applying for a home loan. This will avoid any possible rejection on your application and reduce hassles in the application process. Also important is to have your credit score checked. Your credit worthiness is checked by the bank before sanctioning a loan. The credit score can be checked on the CreditMantri website. A lower credit score means that you will need to close out on pending dues before applying for a home loan.

Bank of Baroda Grievance Redressal Mechanism

Bank of Baroda gives utmost importance to customer relations. Hence, they have a structured grievance redressal system in place. Any complaints or issues will be attended and can be escalated to higher levels if required.

Level 1

At the first level, you can register your complaint or offer suggestions through the Online Complaint Management System – SPGRS. This is a specific customer software tool used by Bank of Baroda. Here you can register a complaint, share a suggestion, give feedback or provide information and track your complaint status. A unique tracker ID is generated once your complaint has been submitted. This ID needs to be used for any further communication in regard to the complaint.

Another way to reach out to the bank is by getting in touch with the Contact Centre. The toll Free Number 1800 22 33 44 or 1800 102 44 55 can be used to report fraudulent transactions, lost cards, wrong credits/debits etc. The IVR can also be used to report loss of card, fraud or an unauthorized transaction. You need to select option 1 from the 24x7 IVR service.

You can also personally meet the Bank Branch Manager at the nearest bank branch. This can be found using the locator service on the bank website.

Level 2

If you are not satisfied with the redressal function at Level 1, you have the choice of escalating the matter to the Regional Level quoting the Unique Tracker ID. This can be done through the Online Complaint Management System – SGPRS or through the Contact Centre.

Level 3

If your grievance is still not redressed, this can be further escalated to the Zonal level quoting the Unique Tracker ID. You can do this again through the Online Complaint Management System – SGPRS or through the Contact Centre.

Level 4

There is another level of escalation created by the bank in case you don’t receive a satisfactory response. This escalation can be made to the Principal Nodal Officer of the Bank at:

General Manager (Operations & Services)

Bank of Baroda, Head Office,

Baroda Bhavan, R C Dutt Road,

Alkapuri, BARODA - 390007, (Gujarat) India

Email : gm.ops.ho(at)bankofbaroda(dot)com

You can escalate the matter through the Online Complaint Management System – SGPRS or through the Contact Centre as well.

Zonal Offices of Bank of Baroda