Bank Of Baroda Credit Card Customer Care

BOB Credit Card Customer Care Number

Bank of Baroda Credit Card Customer Care Toll-Free Number: 1800 102 44 55

Bank of Baroda is one of the leading banks of our nation with a widespread presence and a number of products and services provided for the benefit of its customers. These products range from various types of loans like car loan, home loan, gold loan, personal loan, MUDRA loans, etc., personal finance, insurance, equity management, net banking, credit card and debit card services and so on.

The bank also has a dedicated channel of customer care service to cater to any kind of assistance, query or grievance of its customers. This customer care is equipped to deal with a variety of queries be it routine like daily banking, account information, etc., as well as unique banking issues like loss or theft of credit or debit card, misuse of account by unauthorised personnel, etc.

What is the toll free customer care number?: 1800 102 44 55

The bank has a 24 x 7 customer care number wherein the customers can contact for help regarding any issues that they face or complain about. Toll free customer care numbers are,

• For regular customers :- 1800 258 4455, 1800 102 4455
• For PMJDY (Pradhan Mantri Jan Dhan Yojana) customers and customers from other Financial Inclusion Scheme :- 1800 102 7788 (6 am – 10 pm)

The customers having credit card related queries can call on these numbers and seek the help of the customer care representatives for resolution of such queries.

The customers seeking to report loss or theft or misuse of credit card or blocking their credit card should call immediately to the customer care number 1800 258 4455/1800 102 4455 and select option number 1 to get the card blocked or hot listed. Alternate numbers for the same are 1800 103 1006/1800 225 100(these numbers are toll free for MTNL/BSNL users). The customers can also send an SMS to block their card by sending the message BLOCK through the registered contact number of the customer to +91 9323803935. In case of reporting a loss of Gift card, Prepaid card or Reloadable card, customers can contact the toll free number 1800 102 5627.Customers can also email their request to block or unblock their cards, as the case may be, by emailing the same at bobsupport[at]cardbranch[dot]com.

The customers can get response to their routine queries pertaining to credit card issuance or billing by emailing the same at ccb[at]bobfinancial[dot]com or crm[at]bobfinancial[dot]com respectively, using specific abbreviations (which have to be used as the subject line of the mail), as prescribed. A few examples of the same are provided hereunder:-

What is the customer care number for NRI customers?

Bank of Baroda has a dedicated customer care service available 24 x 7 for its NRI customers. Such customers can contact customer care using the following numbers,

NRIs contacting from an overseas location

• +91 79-49044100
• +91 79-23604000

NRIs contacting from India

• 1800 258 4455
• 1800 102 4455

The bank has also set up an NRI Help desk to focus exclusively on the NRI Customers and address their queries and grievances. The address for Bank of Baroda’s NRI Business Department is,

Bank of Baroda

NRI Business Department

4th Floor, Baroda Corporate Centre

BKC, Mumbai – 400051

BOB Credit Card Customer Care Email ID address for regarding card queries :- nri[dot]bcc[at]bankofbaroda[dot]com

GRIEVANCE REDRESSAL

The bank has a detailed grievance redressal process which is provided on the official website of the bank. There are 4 levels of escalation of customer’s grievances with the bank.

Level 1 :- This is the first level of customer grievance wherein the customer lodges the bank of baroda credit card complaint number with the bank through either of the bank channels i.e.,

• Online Complaint Management System – SPGRS
• Through a Contact Center
• Directly in the bank branch

The said complaint is initiated and the customer is provided with a Unique Tracker ID that has to be mentioned in all future communications.

Level 2 :- This is the next stage of escalation of the customer’s grievance in case it has not been resolved at Level 1. The complaint in this case is taken to the Regional Level of the bank. The channels for the same are,

• Online Complaint Management System – SPGRS
• Through a contact center

Level 3 :- In this stage of further escalation the said unresolved grievance is taken to the Zonal Level of the bank by the customer communicating the Unique Tracker Id provided to him in the first stage of the grievance redressal. The channels of such escalation are,

• Online Complaint Management System – SPGRS
• Through a Contact Center

Level 4  :- This is the final level of escalation available with the bank wherein the grievance is raised at the Principal Nodal Officer. The channels for this escalation are,

• Online Complaint Management System – SPGRS
• Through a Contact Center
• Contacting the Principal Nodal Officer by quoting the Unique Tracker ID at the following address,

General Manager (Operations & Services)

Bank of Baroda, Head Office,

Baroda Bhavan, R C Dutt Road,

Alkapuri, Baroda – 390007

Gujarat, India

If despite all the means available with the bank, the customer still has not received a satisfactory redressal of his grievance within a month, he/she can contact the Banking Ombudsman. Such a person is appointed by the Reserve Bank of India.

FEEDBACK

The customers can provide the bank with their valuable feedback by connecting to the 24 x 7 available customer care numbers.

Also, the bank has dedicated a day for the customers to give their feedback and to raise their concerns or issues to be resolved. This day is called the Customer’s Day and is observed and practiced nationwide across all the branches of the Bank. It is observed on the fifteenth (15th) day of the month, however, if there is a holiday or a half day on the fifteenth of any month, the Customer’s Day is observed the following day.

LOCATE THE BRANCH

The customer wishing to personally contact a branch of the Bank can easily do so by simply logging on to the official website and click on the ‘Branch Locator’ link provided.

The customer can also use the website to locate the IFSC code of a particular branch or a nearby ATM. If a customer wishes to get in touch with the Bank’s corporate center or the Bank’s Head office, he/she can do so at the following address,

HEAD OFFICE CORPORATE CENTRE

BANK OF BARODA

BARODA BHAVAN

7TH FLOOR, R C DUTT ROAD,

BARODA – 390007

GUJARAT, INDIA

CORPORATE CENTRE

BANK OF BARODA,

BARODA CORPORATE CENTRE,

PLOT NO. C-26, BLOCKG,

BANDRA KURLA COMPLEX,

BANDRA (E), MUMBAI - 400051

ABOUT BANK OF BARODA

The Bank of Baroda was merged with Vijaya Bank and Dena Bank as on 1st April 2019. Post this merger the Bank boasts of an extensive network of over 13400 ATMs and 9898 Branches. It has also become the third largest lending bank in the nation post merger.

Bank Of Baroda Credit Card Customer Care FAQS