Bandhan Bank Home Loan Customer Care

About Bandhan Bank

Bandhan Bank is an Indian banking and financial services company which was started as a micro-finance company in 2001 in Kolkata. It was the first bank to be founded in eastern part of India after Independence. Currently, the bank has over 3700 touch points, 840 branches, 2444 door step services and 383 ATMs across India. Having developed as one of the largest micro-finance organisations, the bank provides a wide range of financial services to varied customers.

Bandhan Bank Customer Care

Bandhan Bank has set up an efficient customer care department to handle the grievances, queries and complaints of the customers. Through Emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest Bandhan Bank branch and their queries clarified.

What is a home loan?

Home loan is offered to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

Bandhan Bank Home Loan:

Bandhan Bank home loan can be used for purchase of a new house or flat, repair or renovate existing property, self-construction on own land and balance transfer option. You can choose the home loan with the repayment period of up to 15 years. Bandhan Bank provides insurance coverage, door step assistance and low interest rate on the home loans.

Bandhan Bank Home Loan Customer Care Help Line

Bandhan Bank home loan customer care team answer the customers’ queries related to interest rate, loan tenure, repayment options etc. The customers can get their grievances related to Home loan addressed quickly through various channels as mentioned above.

The customers can easily contact Bandhan Bank’s customer care representative through the below toll-free number 1800 258 8181.

Email

Individuals who wish to seek information on home loan or register their grievances can send an email at customercare(at)bandhanbank(dot)com. You will get an immediate response from the bank for all your queries.

By Post:

You can also get in touch with Bandhan Bank and write to them about your complaint or grievance to the following address.

Bandhan Bank, Corporate Office

DN 32, Sector V,

Salt Lake City,

Kolkata 700 091.

Grievance Redressal Procedure

Bandhan Bank has a systematic procedure to handle customers’ grievances and complaints. You can get your problems resolved at the first step itself. However, if you are unable to find any resolution, you can escalate the issue with higher officers of the bank.

Step 1: Online Complaint Form

At this level, you can visit the official website of the bank where there is a dedicated page for Customer Grievance Redressal. You need to enter your contact and personal details to submit the form. You will get a quick response post submission.

Step 2: Cluster Head

If you are unable to get a satisfactory response from step 1, you can escalate the complaint to the cluster head who is assigned to your branch.

Step 3: Nodal Officer

When you could not get a satisfactory resolution even from the step 2, you can escalate the matter to the Nodal Officer who sits at the head office. You can send an email at pno@bandhanbank(dot)com. You should be getting a proper response at this level. However, if you still are not satisfied with the response, you can raise your grievance to the Banking Ombudsman appointed by the RBI.

Bandhan Bank Zonal Offices:

The customers can also contact the following zonal offices and get information related to home loans.

Customer care team aids you in getting your queries resolved, help quicken process and gives you direct access to your bank and the status of your Home loan and other credit products offered by Bandhan Bank. You can alternatively contact them in person through the various zonal offices or write to via email.

FAQs: Bandhan Bank Home Loan Customer Care

1. What is the toll-free number of Bandhan Bank?

The toll-free number is 1800 258 8181.

2. What is the home loan tenure of Bandhan Bank?

You can choose the maximum repayment period of 15 years.

3. How can I apply for a home loan with Bandhan Bank?

You can either apply online or visit the nearby branch for a home loan with Bandhan Bank.