Axis Bank Home Loan Customer Care

Axis Bank 24x7 Customer Care

Axis Bank provides services round the clock for your convenience. You can walk into the nearest bank branch and consult a representative of the bank. Another convenient way to check information is through the Retail Phone Banking numbers – 1-860-419-5555 and 1-860-500-5555. This is a round the clock service and very useful in checking your account details, loan details, transactions etc. The FAQ section on the website is also helpful in resolving your doubts which could have been already faced by others.

What is a home loan?

A Home Loan is used by individuals who need finance to buy a house or apartment or build one. The purchasing property is kept as mortgage till the complete repayment of the loan. The loan amount is given by the bank depending on the repayment capacity of the individual. If the repayment capacity is high, then chances are that the loan amount offered is also high. A home loan can have a floating or a fixed rate of interest. Normally, the tenure of a home loan is between 5 and 30 years. One can also avail tax benefits through home loan.

Axis Bank Home Loan Customer Care Helpline

Axis Bank has different types of home loans to cater to different needs. The website carries all information regarding home loan including online application. There are quite a few ways you can reach out to the bank anytime to get information.

Customer Care Helpline: One of the easiest and most convenient ways to connect with the bank is the Customer Care helpline number. 1860-419-5555 and 1860-500-5555 are the Axis Bank Customer Care Helpline numbers. This is a 24x7 service and is very useful to immediately resolve your queries.

Web Chat: You can carry out a web chat on the bank website. This is an excellent alternative to phone banking and you can easily get your information without having to make a call.

Visit Axis Bank Loan Centre: Axis Bank has set up many loan centres across locations. You can visit the nearest loan centre to collect information or submit an application or clarify issues of your loan. The nearest loan centre can be found on the website through the locator.

Visit Axis Bank: With such a wide network of bank branches across the country, it is quite easy to find a bank branch in your neighbourhood. You can simply walk into any bank branch and discuss your requirements with a bank representative. The branch locator on the bank website can be used to find the nearest bank to your location.

How to apply for Home Loan with Axis Bank

Axis Bank follows a structured process with regard to home loan applications. It is a convenient and hassle free way to get a home loan. First step is to meet with an Axis Bank Loan executive. You can submit all required documents along with the application form to the bank executive. The bank takes 5 days to process the documents. Thereafter, you will receive a loan sanction information. The property documents need to be submitted. This is reviewed by the Axis Bank Legal and Technical team. A confirmation approval of the loan is then received and the loan gets disbursed.

It is important to note that you must check your home loan eligibility before applying for a home loan. This can be done on the bank website itself or CreditMantri website. Checking for your eligibility avoids any possible rejections and other hassles in the entire loan application process. You can also get an estimate of the loan amount by using the EMI calculator for home loans on the website.

Axis Bank Grievance Redressal Mechanism

Axis Bank is a customer friendly organisation and therefore, has laid out the process for Grievance Redressal for customers and non-customers.

Step 1 – Queries, Request or Complaint Redressal

You can get some immediate answers to your queries by visiting the ‘Get Support’ section of the bank website. If you are unable to get some answers, you can either call or write to the bank through www(dot)axisbank(dot)com(slash)support. A service request number is generated when you call or email the bank. This number needs to be kept for future records. You can know the status of your current complaint through 18004190068. The turnaround for resolving your issue is 10 days.

Step 2 – Write to the Nodal Officer

While Axis Bank aims to address your issue at Step 1 itself, if there is some further issue, it can be resolved at Step 2. If you are not satisfied with the response offered by the Customer Support team, you can write to the Nodal Officer. This can be done by filling out a form on the website and submitting it online. The earlier generated Service Request Number needs to be kept handy. You can also download the form, fill it up and send it to the address mentioned on the form. The bank aims at resolving your issue within 10 days’ time.

For branch related complaints, you can write to the Circle Nodal Officer which has been listed out on the website.

Step 3 – Write to the Principal Nodal Officer

If you are unhappy with the response offered at Step 2, you can further escalate the matter by writing to the Principal Nodal Officer (PNO). A PNO is appointed as per the RBI guidelines and Banking Ombudsman Scheme to address grievances. You can write to the PNO by filling out a form available on the website with your service request number. Alternatively, an email can also be sent. The bank has defined a turnaround time of 10 days for a response.

Step 4 – If the issue is still not resolved at Step 1, 2 or 3, the matter can be referred to the Banking Ombudsman’s office. The details are available on www(dot)axisbank(dot)com(slash)contact-us(slash)banking-ombudsman