The usage of credit cards has been on the rise nowadays. If you also own a credit card, your personal details need to be updated at all times, because all the communication about the usage of the card is sent by the bank via SMS, email, or post. 

Each bank has its own process to update these details, and so does SBI. In this guide, we will have a look at how you can change your address, email ID, and phone number on your SBI credit cards. 

How to Change Address in SBI Credit Card 

Online: 

1. SBI Card Website: 

  • Log in to your account on sbicard.com.    

  • Navigate to 'My Profile' and then 'Address'.    

  • Select the address you want to set as your communication address.  

2. SBI Card Mobile App: 

  • Download the SBI Card Mobile App.    

  • Log in to your account and update your address. 

Offline: 

1. Email: 

Send an email to addressproof@sbicard.com with a copy of your self-attested KYC document. 

2. Courier: 

Send a letter with the necessary details and KYC documents to:  

SBI Card - KYC Address Change 

SBI Cards & Payment Services Ltd. 

DLF Cyber City, C Tower, 2nd Block, 12th Floor 

Building 3, DLF Infinity Towers, Gurgaon-122002 (Haryana)  

3. Phone:

Call the SBI Credit Card helpline at 39020202 (prefix with local STD code) or 1860 180 1290 (toll-free). 

4. SBI Branch: 

Visit your nearest SBI branch and submit a request with the necessary documents. 

How to Change Email ID in SBI Credit Card 

Online: 

1. SBI Card Website:

  • Access your SBI Card online account. 

  • Navigate to 'My Profile' or 'Quick Contact'.    

  • Follow the on-screen instructions to update your email ID. You might need to verify your identity with an OTP sent to your registered mobile number.  

2. SBI Card Mobile App: 

  • Log in to the SBI Card application. 

  • Locate the option to update contact details. 

  • Follow the prompts to change your email ID. 

Offline: 

1. Customer Care: 

  • Contact  SBI Credit Card customer care  at 39020202 (prefix with local STD code) or the toll-free number 1860 180 1290 and provide the required information to the customer care representative. 

How to Change SBI Credit Card Mobile Number 

Online: 

1. SBI Card Mobile App 

  • Log in to the SBI Card mobile app.    

  • Go to 'My Profile'.    

  • Tap the edit icon positioned next to your mobile number. 

  • Enter your new mobile number.    

  • Generate and enter the OTP received on your old registered number.    

  • Submit the request. 

2. SBI Card Website 

  • Log in to sbicard.com.    

  • Access 'My Profile', select 'Quick Contact', then click on the edit icon positioned next to your mobile number.    

  • Enter your new mobile number.    

  • Generate and enter the OTP received on your old registered number.    

  • Submit the request. 

Offline: 

1. SBI Card Customer Care 

  • Call the SBI Card customer care number at 39020202 (prefix local STD code) or 1860 180 1290.    

  • Follow the IVR prompts to reach the customer service representative. 

  • Provide your credit card details and request a change in mobile number. 

  • You might be asked to provide the necessary identification and security details. 

KYC Documents Required to Make Changes in Credit Card Details 

Credit card holders are required to submit documentation verifying their current residential address for any address modifications. Below is a list from which you can submit any one: 

KYC Document 

Required For 

Voter's ID card 

All 

Passport 

All 

Aadhaar card 

All 

Driver's license 

All 

Copy of a letter provided by the Unique Identification Authority of India having details of the name of the cardholder, address, and Aadhaar Number 

All 

Certificate of service with a photograph  

For employees working in the defence 

ID card of employees with address details and photo  

For employees working in the defence 

Certificate of service with a photograph. The date of issue shall not exceed 60 days after the processing date. 

For employees of SBI 

Bills for utility services, including electricity, landline telephone, postpaid mobile, gas, and water, must be dated within the past two months. 

All 

Municipal tax receipt or property 

All 

Bank or post office savings account statement from the past two months. 

All 

Pension or family pension payment orders (PPOs) from government or public sector employers, if showing the address. 

All 

Letter of accommodation allotment issued by government departments, public sector undertakings, banks, financial institutions, or listed companies. 

All 

Leave and license agreements for official accommodation provided by employers 

All 

Official documents issued by foreign government authorities or Indian diplomatic missions. 

All 

Disclaimer: All the steps, contact numbers, and other information specified above are sourced when this page was written and are subject to change. For exact information, refer to the official SBI website or contact them. 

Necessity of Changing Address, Email ID, and Phone Number in SBI Credit Card 

1. Timely Communication 

  • Statement Delivery: Accurate address ensures you receive your monthly credit card statements on time, preventing potential late payment fees. 

  • Important Notifications: Email and SMS alerts for transaction updates, low balance warnings, and other essential information will reach you promptly. 

  • Customer Support: Updated phone number facilitates easy communication with SBI Card customer service for any queries or assistance. 

2. Security 

  • Fraud Prevention: Correct contact information helps SBI Card identify suspicious activities and protect your account from fraudulent transactions. 

  • Account Verification: Updated details are essential for account verification processes and resolving disputes. 

3. Card Services

  • Address Change: If you relocate, updating your address is necessary for card delivery, billing, and correspondence.    

  • Contact Preference: Choosing your preferred communication channel (email, SMS, or phone) ensures you receive information in your desired format. 

Frequently Asked Questions:

1. How to change address in SBI credit card online?

You can change your address in your SBI credit card online through the SBI Card website or mobile app.

2. How to change my SBI credit card mobile number and email ID? 

You can change your SBI credit card mobile number and email ID either online through the SBI Card website or mobile app, or by contacting customer care.

3. How to change my mobile number on my SBI credit card without OTP? 

Changing your mobile number on your SBI credit card without an OTP usually requires visiting a branch or contacting customer care. 

4. How do I update or correct my name or DOB on my credit card account in SBI? 

Updating or correcting your name or date of birth on your SBI credit card account typically involves visiting a branch with the necessary documents or contacting them on their helpline. 

5. How can I change my mobile number in SBI without visiting the branch?

You can change your mobile number in SBI without visiting the branch by either using the SBI Card website or mobile app or by contacting customer care.

6. Can I set my official address as a communication address for the SBI credit card? 

Yes, you can designate your official address as your communication address for your SBI credit card. 

7. Is a rent agreement acceptable as proof of address?

Yes, a rent agreement can generally be considered as address proof for an SBI credit card. 

Disclaimer: This page includes information that has been compiled from many sources and is only offered for informational purposes. Since this type of data might change over time, we cannot guarantee that the information supplied or included within it is accurate. It is anticipated that the user would confirm with the relevant source prior to taking any choices or actions.