Axis Bank, a major Indian private sector bank, offers a variety of credit cards. These cards provide perks like discounts and cashback, improving the lives of its customers. 

However, sometimes customers may want to close or cancel their Axis Bank credit cards. This could be due to reasons like losing or having their card stolen. 

If you're in this situation, this article will guide you through the process of close Axis Bank credit card. 

How to Close Axis Bank Credit Card Online? 

You can easily initiate the closure of your Axis Bank credit card online by following these steps:

  • Visit the Axis Bank Website: Head over to the official website. 

  • Provide Your Information: Enter your registered email address, mobile number with country code, and the captcha code. 

  • Start Chatting: Press "Start Chatting" to initiate a conversation. 

  • Verify Your Identity: Enter the OTP sent to your email or phone number and the captcha code. Select "Proceed." 

  • Connect with an Agent: An Axis Bank agent will connect with you. 

  • Request Cancellation: Tell the agent that you want to close your Axis Bank credit card. 

  • Follow Agent's Instructions: Follow the specific steps provided by the agent to complete the cancellation process. 

How to Close Axis Bank Credit Card Offline?

You can also close your Axis Bank credit card offline using the following methods:

  • Through Customer Care 

  • By visiting the Axis Bank branch 

Call Axis Bank Customer Care 

To initiate an Axis Bank credit card cancellation, call the customer care service from your registered mobile number. You can reach them at 1860-419-5555, 1860-500-5555, or 1800-103-5577 (toll-free). 

After calling, verify your identity and note down the card termination request number for future reference. 

Visit an Axis Bank Branch 

You can find the nearest Axis Bank branch. Once you have the location, you can visit the bank branch during business hours and submit a request to close or cancel your Axis Bank credit card. The bank would usually require you to submit a written request to cancel the card and also ask to see the physical card for verification.

Once they verify the account details, they will initiate the cancellation and your card shall be deactivated immediately. You can then dispose of your card safely by cutting it into small pieces. 

Remember To Do These Things Before Closing Your Axis Bank Credit Card

Once you have decided to close down your Axis Bank credit card, ensure to complete the following steps.

1. Redeem all your existing reward points or claim all those cashback points. Once you cancel the card, you may not be able to use the points.

2. Clear all outstanding dues. This is necessary to avoid charges while the card is suspended.

3. Check if there are any standing instructions on the card. And if needed, update alternate payment options on the respective services.

Will I Be Charged For Closing Or Cancelling My Axis Bank Credit Card? 

There are no fees associated with card closure. However, in order to execute your card cancellation request, you must first clear your outstanding balance. All outstanding EMIs and credit card loans will be foreclosed, which may incur foreclosure charges as per their respective terms and conditions. 

Can I Reactivate My Axis Bank Credit Card That I Canceled Earlier? 

Yes, you can reactivate a credit card that has been canceled. You can call the Axis Bank customer care number and ask them to reactivate it. However, you might not be able to use the same card. The bank will send you a new card. You may be required to submit documentary proofs again. 

FAQs on How To Close Axis Bank Credit Card

1. Can I close my Axis Bank credit card online? 

Yes, you can close your Axis Bank credit card online. Here's how: 

  • Visit the Axis Bank Web-Chat page. 

  • Enter your registered email ID, mobile number, and captcha. 

  • Click "START CHATTING" to connect with a bank agent. 

  • Request credit card closure and follow the agent’s instructions. 

  • Clear all outstanding dues before initiating the request. 

2. How can I close my Axis Bank credit card? 

To close your Axis Bank credit card, you can either call their customer care service from your registered mobile number at 1860-419-5555, 1860-500-5555 (charges applicable), or 1800-103-5577 (toll-free number). Alternatively, you can visit any Axis Bank branch for assistance in closing your card. 

3. I didn’t clear the outstanding dues on my Axis Bank credit card before cancelling it. Will this be a problem? 

Yes, the bank will not be able to cancel your card without the outstanding dues cleared. The bank will contact you to clear off the dues before they proceed with the cancellation. 

4. I canceled my Axis Bank credit card a few months back but my latest credit report still reflects it. What should I do now? 

You should call your bank immediately and tell them to inform the credit bureau about this. You can also contact the credit bureau and inform them of the same. They should be able to confirm it with the bank and update your records. Don’t forget to check the credit report again next month to ensure that the records have been updated. 

5. How long does it usually take the bank to close my credit card account? 

The credit card will be promptly blocked as soon as the cancellation request has been registered. The full procedure should be completed within 48 hours of submitting your request. To prevent misuse, Axis Bank would like you to cut the card into little pieces before disposing of it.