Andhra Bank Home Loan Customer Care

About Andhra Bank

Headquartered in Hyderabad, Andhra Bank is a medium-sized public-sector bank, offering a wide range of financial services to its customers. With the network of 2803 branches, 4 extension counters, 38 satellite offices and over 3700 ATMs, Andhra Bank operates in 25 countries and 3 union territories across India. Andhra Bank is a pioneer in introducing credit card in the country in 1981.

Andhra Bank Customer Care

Andhra Bank has set up an efficient customer care department to handle the grievances, queries and complaints of the customers. Through Emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest Andhra Bank branch and their queries clarified.

What is a home loan?

Home loan is offered to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

Andhra Bank Home Loan

Any individuals aged between 21 to 65 years can apply for a home loan with Andhra Bank. The maximum repayment period is 30 years. The home loan can be availed to purchase a flat/house or for construction. The minimum margin on the home loan is 10% for the loan amount of Rs. 30 Lakhs. If you are looking for a home loan above Rs. 75 Lakhs, the margin will be 25%. For repairs and renovation, the bank provides housing loan up to Rs. 15 Lakhs.

Andhra Bank Home Loan Customer Care Help Line

Andhra Bank home loan customer care team answer the customers’ queries related to interest rate, loan tenure, repayment options etc. The customers can get their grievances related to Home loan addressed quickly through various channels as mentioned above.

The customers can easily contact Andhra Bank’s customer care representative through the toll-free number 1800 425 1515.

Email

Email communication offers you a quick response from the bank. If you have any queries related to the home loan or would like to know the status of your home loan application, you can just send an email to the customer support team.

You can send an email at customers(at)andhrabank(dot)co(dot)in.

Andhra Bank’s Grievance Redressal Mechanism

Every lender has a systematic procedure for the complaints and grievances to be addressed and an immediate action is taken for the benefit of the customer. Andhra Bank too has a step-by-step procedure for grievance redressal. The registered complaints will be addressed at the first level itself. However, if you are unable to get a satisfactory response, you can escalate the issue with the higher authorities.

Contacting the branch:

For the best results, it is recommended that you contact your home branch or nearby Andhra Bank branch to register your complaint and seek immediate resolution. The Branch Manager will be able to help you address your grievance and provide you a possible solution immediately.

Online Customer Complaint Form

For the ever-growing tech-savvy population, Andhra Bank has created an online complaint form which can be filled up by the customer and submitted online. To do this, the individual will have to visit the official website of the bank, fill up the personal and contact details and submit the form to get immediate response. You query will be resolved within 7 working days. However, if you do not get any response, you still have other options.

Contacting Zonal Office

If you do not get a satisfactory reply from the above methods, you can escalate the issue with the zonal head who will be at the zonal office of Andhra Bank. You will be getting a reply for your query within 7 working days.

Contacting the Nodal Officer

If you still do not get a proper response to your grievance, you may escalate the matter with General Manager and Nodal Officer Customer Service. The contact details are given at the official website of the bank.

Contacting Banking Ombudsman

If you do not get a proper resolution to your query within the bank, you may escalate the issue with the Banking Ombudsman appointed by the RBI. You can send an email at bohyderabad(at)rbi(dot)org(dot)in.

Customer care support aids you in getting your queries resolved, help quicken process and gives you direct access to your bank and the status of your Home loan and other credit products offered by Andhra Bank. You can alternatively contact them in person through the various zonal offices or write to via email.

FAQs: Andhra Bank Home Loan Customer Care

1. What is the toll-free number of Andhra Bank?

The toll-free number is 1800 425 1515.

2. What is the maximum repayment period of Andhra Bank home loan?

You can choose the maximum repayment period of 30 years on Andhra Bank home loan.

3. How can I apply for Andhra Bank’s home loan?

After identifying the property, you can visit any Andhra Bank branch or apply online for the home loan.