Andhra Bank Customer Care

Andhra Bank 24*7 Customer Care Toll-Free Number

Andhra Bank has set-up Toll-free numbers for customers to contact regarding queries, clarifications or feedback. The following toll-free numbers can be contacted for various queries: 1800 425 1515 (Tele Banking), 1800 425 1515 (Credit card support), 1800 425 7701 (Pension related issues)

Andhra Bank Head Office Contact

Andhra Bank has set-up Toll-free numbers for customers to contact regarding queries, clarifications or feedback. The following toll-free numbers can be contacted for various queries:

1800 425 1515 (Tele Banking)

1800 425 1515 (Credit card support)

1800 425 7701 (Pension related issues)

Andhra Bank Head Office Contact

One can visit the Head Office of Andhra Bank for getting information on any specific product/service or to register any grievance. The bank is headquartered in Hyderabad, Telangana.s

5-9-11, Dr. Pattabhi Bhavan,

Secretariat Road, Saifabad

Hyderabad 500 004. Telangana

Ph:  040- 23252000

Andhra Bank Customer Service Department

One can get in touch with the Customer Service Department of Andhra Bank from 10 am to 5 pm on all working days.

Toll Free Number: 1800 425 1515

Tel: 040 23234313, 23252000 Extn: 2422, 2577

Fax: 23232419

Email ID: customerser[at]andhrabank[dot]co[dot]in

Andhra Bank Correspondence Address

For any correspondence with the bank, the following contact can be reached:

General Manager

Nodal Officer for Customer Service,

Andhra Bank

Dr. Pattabhi Bhavan

5-9-11, Saifabad

Hyderabad-500 004. Telangana

Andhra Bank Customer Care for Cards

Card related issues or inquiries can be routed through the dedicated customer service given below:

For any atm card related issues including loss of cards: 18004251515, dit-atmcomplaints[at]andhrabank[dot]co[dot]in

For any credit card issues including loss of cards: 1800 425 4059, 040  24683222, 040 24683219, ccdhelpdesk[at]andhrabank[dot]co[dot]in

Andhra Bank Customer Care for Online Banking

In case of issues faced for online banking or online transactions, the following contact details can be noted:

For Internet Banking Transactions: 040-23122297, adchelpdesk[at]andhrabank[dot]co.in

For NEFT related complaints: 022-22618335, neftcell[at]andhrabank[dot]co[dot]in

For RTGS related complaints:022-22168047, bmmum1250[at]andhrabank[dot]co[dot]in

Andhra Bank Customer Care for NRIs

There is a special customer care service set up by Andhra Bank for NRIs.

NRI cell head office:  040 - 23233004/23252379/23234036, nricell[at]andhrabank[dot]co[dot]in

IIB Mumbai:   022-22161075/22168053, midoffice-iib[at]andhrabank[dot]co[dot]in

NRI Branch Mumbai: 022 - 26233338, bmmum1642[at]andhrabank[dot]co[dot]in

NRI Branch New Delhi: 011 - 26167590, bmdel1644[at]andhrabank[dot]co[dot]in

NRI Branch Hyderabad: 040 – 23421286, bmhydm1711[at]andhrabank[dot]co[dot]in

Andhra Bank Customer Care for NRIs

As part of its exceptional Customer Service process, Andhra Bank has a dedicated process for handling grievances and concerns. The Bank puts in all efforts to ensure that feedback and concerns are handled swiftly and fairly.

1. In regard to concerns with customer service

If you have any concerns or feedback regarding the customer service experience at Andhra Bank, you can officially register a complaint. The first step is registering this complaint at the specific branch itself. If the response received is not satisfactory, the Zonal Manager can be contacted for a resolution. If you are not happy with the solution provided by the Zonal Manager, then you can approach the Head Office of Andhra Bank. In the following cases, one can reach out to the contact details mentioned in the table below to register the complaint.

2) In regard to NRI Accounts

If you are an NRI customer of Andhra Bank, you can also register any complaints or feedback regarding the service or transactions with the Bank. The following contact details can be used:

3) In regard to ATM-related transactions

If there is a problem with ATM transactions such as failed transactions, you can register the complaint at the same branch where your account has been opened. The ATM/Debit Card should be linked to this account. For any issues that may be faced while operating the ATM, the following toll-free number can be contacted:18004251515

4) Grievance Process Flow

For registering the complaint, one can download the complaint form from the official website of Andhra Bank. The duly filled up complaint form needs to be submitted to the concerned bank branch. The branch is expected to resolve the matter fairly. If you are not satisfied with the response, the issue can be escalated to the Zonal office. If the matter is not resolved at the Zonal level, you can approach the Head Office. There is a dedicated Customer Service Department which is headed by the Assistant General Manager. The issue should be resolved by the Department Head and his/her contact details are:

Asst. General Manager

Andhra Bank, Customer Service Department,

Head Office, Dr. Pattabhi Bhavan,

5-9-11, Saifabad

Hyderabad – 500004

Phone:  040 23297899

email: customerser[at]andhrabank[dot]co[dot]in

If the matter is not closed at this level, the final escalation can be done to the General Manager of the Customer Service Department and Nodal Officer Customer Service at the following contact details:

General Manager

Nodal Officer for Customer Service

Andhra Bank, Head Office, 5-9-11,

Saifabad, Hyderabad City - 500 004. Telangana.

Telephone No.: 040 – 23252419

If the bank has not resolved the issue within a month from the date of registering the complaint, the customer can file a complaint online directly to RBI on their official website for action to be taken.

FAQS