Dhanlaxmi Bank Credit Card Customer Care

Dhanlaxmi Bank Credit Card Customer Care

Dhanlaxmi Bank has a dedicated customer care service available for the benefit of its customers. This customer care service is equipped to handle the queries or concerns of the Bank’s customers or assist them in seeking any information that they may require like blocking of cards, online banking, corporate and NRI banking, etc. Customers can also register their feedback or their complaints and grievances with the customer care service of the bank available 24x7.

What is the Customer Care number of Dhanlaxmi Bank?

The general customer care number available 24x7 is 044 42413000.The customers can contact this number to give their feedback or to get any information required by them or to raise any query or complaint of any general or specific nature. The other modes of communication with the customer care service are,

• No toll free number - +91 0487 6613 000
• Email – customercare[at]dhanbank[dot]co[dot]in
• Postal address – Dhanlaxmi Bank Limited

    Dhanlaxmi Buildings, 

    Naickanal,

    Swaraj Round,

    Thrissur - 680001

What is the Credit/Debit card Customer Care Number?

There is no separate customer care number available for credit or debit card related queries. The customers can call on the toll-free number available to address any queries pertaining to the credit card or debit card like reward redemption, latest transaction details, changing a PIN or forgot PIN, etc. The customers can also contact the bank in case of loss or theft or misuse of the card.

The following are the details of the customer care numbers available for the credit card or debit card customers.

• Toll-free number – 044 42413000
• Other contact number - +91 0487 6613000

The customers can use the above customer care number to hotlist or block their card in the event of theft or loss or misuse of the card or the account. The customers can block a single card or all the cards linked to the registered mobile number or the customer or linked to the customer’s account as the case may be. Further, the customers should confirm the loss or theft of such a card to the bank in writing within due time and in the manner as required by the bank.

What is the NRI Customer Care Number?

The NRI customers of the bank can contact the general customer care number regarding any information required by them or to raise any issue or concern that they may be facing in their day to day banking needs. Dhanlaxmi Bank also has the following channels for its NRI customers to contact the Bank and resolve their issues.

Postal address – NRI Division

Dhanlaxmi Bank

Corporate Office,

Dhanlaxmi Building,

Naickanal,

Thrissur – 680001

• Email – nricell[at]dhanbank[dot]cop[dot]in
• Telephone number - +91 487 6617256

Grievance Redressal

Dhanlaxmi Bank has a missed call facility that is available for all its customers to ensure faster and hassle-free services are provided to its customers. This missed call facility is available for a number of services offered by the Bank, information regarding Bank’s products and to provide the customers with banking services on the go.

The customers can avail of such service by registering their mobile number as well as email id. The maximum limit of such free service available is 5 missed call inquiries per day beyond which a charge of Re. 1 will be levied on the customer.

The following are the details of the Missed call service available and numbers and the purpose or nature of information or assistance required.

Customers can file their complaints or grievances by means of many channels available with the bank. The customers can

• Fill the online form available at the Bank’s website to register their grievance or query
• Email the complaint 
• Contact the customer care service available 24x7 throughout the year.

The Bank has many levels of escalation that the customers can use to get a satisfactory response to their grievance.

The primary stage of the grievance redressal is registering of the complaint with the bank through

• contacting the customer care service
• Email at – customercare[at]dhanbank[dot]co[dot]in
• Contacting the Bank’s Branch

• If the response received I unsatisfactory, the customers can escalate the grievance by sending an email at customer[dot]complaint[at]dhanbank[dot]co[dot]in
• The customers can also contact the Chief General Manager at the following postal address

Chief General Manager

Dhanlaxmi Bank Limited

PB No. 9

Dhanlaxmi Buildings,

Corporate Office

Naickanal,

Thrissur

Kerala – 680 001

• If the customer still does not get a response or if the response received is not satisfactory, he/she can contact the Nodal Officer as appointed by the Bank in this regard.
• If after exhausting all the available channels, the issue remains unresolved or if the response from the Bank is not satisfactory to the customer, he/she can take the matter to the Banking Ombudsman appointed by RBI.

Locate Dhanlaxmi Bank

The official website of the Bank has a detailed list of all the Branches and ATM of the Bank in the country. The customers can locate Bank by going to the official website of the Bank and selecting the State and/or City to get the detailed addresses required.

The Registered and Head Office address of the Bank is given below,

Dhanlaxmi Bank Limited

Dhanlaxmi Buildings,

Naickanal,

Thrissur – 680 001

Kerala

About Dhanlaxmi Bank

Dhanlaxmi bank was founded in 1927 having its headquarters in Kerala. The bank has 250 branches and 346 ATMs across the country and deals in a variety of products for its corporate and retail customers.

Dhanlaxmi Bank Credit Card Customer Care FAQS